Retail Management FAQs

Below are some of the questions most frequently asked by newcomers and existing employees alike. If you have additional questions, please get in touch.

How long does it take to become a Store Manager?

That depends on you. Most Assistant Managers can expect to complete the training program in 2 to 4 years. But when an individual is promoted to Manager can be influenced by a number of factors, including:

  • How quickly you progress through training. Jernigan Oil Co. does not base promotions on seniority, but on performance. Individuals who take responsibility for their own success are usually promoted quicker.
  • The number of store openings in your area. New Duck Thru Convenience Stores are being opened every year. If you are in a high growth market you’ll have more opportunity.
  • Your prior experience. Individuals who have prior knowledge through experience in customer service or management may move more quickly through the training.

How do you pay employees?

Ethics and quality are two cornerstones of our corporate culture. We want to ensure that all employees are treated fairly, so our compensation program is based on fair pay for time worked.

An entry-level Assistant Manager is scheduled to work a set number of hours per week (in most cases 44 hours per week). Any hours worked greater than 40 are paid at an overtime rate of 1.5, ensuring individuals will be compensated fairly for hours worked. It also encourages store managers to not schedule our assistants for excessive hours. After promotion, he or she would move to a salary plus bonus based on the performance of their store.

Do you employ part-time Assistant Managers?

Most of our management positions are designed to train and promote individuals into Store Manager positions. Therefore, the number of part-time positions is very limited. If available, these positions are usually reserved for former interns or students who are in the position of completing their degree and will move into full-time management positions after graduation.

Do you have to have a college degree to work as an Assistant Manager?

No, a college degree is desired but not required. Jernigan Oil believes in promoting based on merit and performance.  Very often individuals with a college degree or prior retail experience will move through the training program quicker but there is no requirement for a degree.

What experience or qualities should an individual possess to become a Manager?

The main responsibility of our management team is to run a business. Therefore, communication skills, leadership, honesty, and the ability to work as part of a team are key traits we look for. Also, a focus on customer service, decision making, problem solving, flexibility, planning, prioritizing and goal setting are highly desirable.

As a result there is no one path or qualification that we look for. We assess each person individually, taking every aspect of their performance into account.

Will I have to move or relocate for the company?

Jernigan Oil can usually offer promotion opportunities without forced relocation. We believe that our most successful managers grow roots in the communities they serve. Constantly moving managers would be counter-productive to our growth.

In what position does the typical new management candidate start?

Jernigan Oil is a “promote-from-within” company. Almost all of our Store Managers were promoted from the entry-level Assistant manager position. We do not usually “go outside” our company and hire individuals into Store Manager positions. While this means that new hires generally begin at lower levels in terms of pay and responsibility, it also means that there is room for advancement for ambitious and reliable individuals.

How should I apply for a non-management position?

Please check our current job openings for available opportunities to to work in full- or part-time positions with Duck Thru and Jernigan Oil Company.

Check Current Job Openings